I turn what banks ask for into what engineers ship.

• Designed a reusable Model Bank framework that replaced custom build work with standardized product configurations, cutting time to demo and giving presales a repeatable path to onboard prospective clients.
• Supported requirements gathering for 2 prospective client demos: wrote 5 specification documents and built a Power Apps intake tool that exported client data for system import, aligning BAs, developers, and sales on scope and timeline.
• Ran root cause analysis on 20 recurring core banking incidents for Barclays and shipped 5 MUMPS and PSL fixes to production, cutting the typical fix cycle from 3 days to 1.5.
• Triaged and resolved 50+ client-reported defects over 6 months with a 2 to 3 day average turnaround, coordinating status, priorities, and trade-offs between client stakeholders and FIS engineering.
• Documented recurring issue patterns and resolution playbooks in an internal knowledge base, cutting response time for known incidents by an estimated 30%.

Atlanta, GA. Visit FIS

• Processed 100+ transactions and about $30K in cash daily, passing every audit with 98% all-time drawer accuracy.
• Led the branch in digital enrollment, moving 10+ customers a week to mobile and online banking by coaching elderly and tech-hesitant customers on ATMs, mobile deposit, and the app.
• Referred 10 to 15 customers a day to bankers for new accounts and products, and completed 80%+ of system-prompted product conversations, well above branch expectations.
• Resolved account issues at the counter and became a trusted point of contact for repeat customers.

Tucker, GA. Visit Wells Fargo